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Information we may collect from you

We may collect and process the following data about you:


How we use cookies

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

Information we collect about you. We will use this information:

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Updating Your Data

We may, from time to time, engage in data-matching exercises with trusted third parties to ensure that the personal data provided by you to us remains up to date. Data matching involves comparing computer records held by us against other computer records held by another body to see how far they match. This usually involves personal information. Computerised data matching allows us to update our records in the event that any of your personal information changes. Where a match is found it may indicate that there is an inconsistency which requires further investigation. When undertaking a data-matching exercise, the trusted third party is contractually prevented from using any personal information received from us for any purpose other than updating our records (i.e. they may not use information received from us to update their own records).

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to Your Records | Individual Rights

In accordance with General Data Protection Regulation (GDPR) you have a right to see a copy of the information we hold about you on request.

You also have a right to erasure including retention and disposal, and a right to restrict processing. You may request that your data is removed from all our company systems at any time.

If you wish to see a copy of the information we hold about you please email [email protected] and we will respond within 28 days. Please note that any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you. Information requested will be sent to you within 28 days of receiving your request.

If you have registered on one of our sites you can now view, amend or delete information held about you within your account, please log in to your account to view your options.

Data Retention Period

The GDPR Act does not set out any specific minimum or maximum periods for retaining personal data.

We hold company and contact data until we are asked to remove or take any other action in accordance with GDPR by an individual or company, or until it is felt our services are no longer of interest to any individual or company.

We retain personal data relating to customer quotations and orders for historical, statistical or research purposes indefinitely or until it is no longer needed and then deleted.

Previous history of marketing activity is retained unless specific requests are received not to do so.

Notice of Breach of Security

If a security breach causes an unauthorised intrusion into our system appropriate notifications will be made in accordance with GDPR. We will notify you as soon as possible and will report to you the action taken in response to a breach.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Users under 18 years

Should you be under 18 years of age, please make sure that you obtain a parent/guardian’s permission before you provide personal information to the Faulkner Group. Users without this consent are not allowed to provide us with personal information.

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